Privacy policy

FIGURAL SAS is committed to handling its clients’ personal information in accordance with legal and regulatory obligations and to being transparent about how we use personal data from our clients and users.

This privacy policy explains how we use the personal information we collect about you when you use our website or when you use or are the recipient of our services.

This privacy policy applies to the following websites (www.figural.com and app.figural.com) operated by FIGURAL SAS. It aims to ensure the privacy of users who choose to use our services in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act (DPA), and the PECR.

By submitting your information to us (including a request for additional information) or by registering on our website, you consent to the collection and use of your data by FIGURAL as described in this privacy statement and confirm that all information provided is complete and truthful.

By providing your personal data to Figural, you agree that it may be processed anonymously for analytical purposes. You also consent to your data being reviewed by qualified personnel in the context of service delivery (claims handling, compensation, etc.). You acknowledge that your data may also be legally used, shared, or disclosed with Figural’s essential partners as part of delivering the service.

To that end, you shall ensure that the information you provide to us when using the service is accurate, complete, and up to date.

Here is the personal information that Figural may collect about you:

FIGURAL may collect personal information when:

• You use our website
• You use our services
• You contact us
• You are a recipient of our services

This may include information you provide when:

• You complete our registration form or receipts,
• You subscribe to the insurance offered by FIGURAL
• You enter information on the FIGURAL website
• You contact FIGURAL directly by writing or by phone
• It also includes information recorded in emails, forms, or documents submitted during use of the service or any other interaction with FIGURAL

We may collect the following types of information:

• Your name, address, email address, phone number(s), and other contact details
• Information required to deliver our services and the details of the services you have used
• Your company name, position in the company, business address, business email, and business phone number
• IP address information, device type, and browser version used when accessing our services
• Your payment information such as credit/debit card details or a bank account (RIB)
• Information collected during your use of FIGURAL websites
• Any document required to establish a claim request
• Details of any investigation or complaint you make to FIGURAL
• Information regarding the mail or parcels subject to coverage
• Your information when signing for receipt of a parcel or letter

SECURITY

We are committed to ensuring the security of your information.

To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Figural does not have direct access to your payment card information. Card details are not stored directly by Figural but by our payment intermediaries, Stripe and GoCardless.

Stripe and GoCardless are global leaders in online payments and transaction security:

• Stripe securely stores all your credit card data as well as certain direct debit information. Learn more at: https://stripe.com/fr/privacy.
• GoCardless securely stores certain direct debit information in specific geographic areas. Learn more at: https://gocardless.com/privacy/.

LEGAL FRAMEWORK

Like all our internal and enterprise IT systems, this website is designed to comply with the following national and international data protection and privacy laws:

• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)

Our website’s compliance with the above legislation, all of which impose high standards of user privacy protection, means this site is likely compliant with data protection and privacy laws in many other countries and territories. If you are unsure whether our website complies with your country’s specific data protection and privacy laws, please feel free to contact us.

PERSONAL DATA RIGHTS

If, after having given your consent to the use of your data, you later change your mind, you may opt out of all or part of the use of your personal data by sending an email to contact@figural.com. Note that any request to delete your data will result in the permanent loss of access to our services.

Individuals have the right to:

• Request that personal data held about them be corrected, completed, blocked, or erased. However, we reserve the right to deny such deletion if there is a proven suspicion of insurance fraud, in order to build a case against you in civil or criminal proceedings. The data will then be deleted only once the procedure has been completed;
• Request a copy of the personal data we hold about them. To obtain information about the data we hold about you, please write to: contact@figural.com.